Fuel Debt

If you’re in arrears with your gas or electricity, it’s important to try and sort out the problem straight away. If you don’t pay your gas and electricity (fuel) arrears you risk being cut off. Because there is a risk of being cut off, you should deal with gas or electricity debts before other, less important ones such as credit card or catalogue debts, overdrafts, loans or money borrowed from family and friends.

How to resolve your energy debt?

  • Contact Energy Advice Team who can guide you through your options.
  • Contact your energy supplier to let them know you are having difficulty paying. Beforehand think about how much you can afford to repay to see if you can reach an agreement with the company.
  • Are you receiving all the benefits you are entitled to? Call the Income Maximisation Team for free on 0800 731 8081.
  • If your existing energy company will release you, and you have a debt of less than £200, then a company like EBICO may take you on with existing debts. EBICO are a not-for-profit energy company who charge the same to all customers regardless of how they choose to pay. They do not charge a standing charge.
  • Large energy companies have trust funds to help with fuel debt. We can help you to complete an energy trust fund application form. Contact the Energy Advice Team to make an appointment.

The Islington Citizens Advice Bureau can also offer you help and advice.

The Islington Law Centre can help if you are in serious difficulties.

You can join the Priority Services Register if you are a resident and:

  • pensionable age
  • have a disability
  • have long-term ill health
  • are blind or visually impaired

You qualify for priority reconnection if there is a gas cut, and services include large print bills and dedicated help.

To join, contact your own energy supplier or ring 0845 601 2989.